Terms and Conditions


Terms and Conditions

1. Customer Service

If you are having problems placing an order or with an order you received, please contact us for assistance here. Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled the next business day.

2. Will there be duty or tax on my purchase?

Yes. It’s likely that you will incur customs duties or taxes on the items you purchase, and these fees are not charged or calculated by StudioFy7.

Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Studiofy7.com has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the United Kingdom 

3. Placing An Order

When you place an order, a confirmation of your order and the amount charged to your credit card will be sent to your email address. This document will contain your unique order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.

3.1 Cancelled Orders

Studio FY7 reserves the right to cancel any order placed in our discretion. If an order is cancelled, a full refund will be issued to the respective customer.

4. Payment Options

We accept Visa, MasterCard, Discover and American Express credit card payments. We do not accept personal checks, money orders or direct bank transfers.

4.1 USD and EURO charge 

Product are only charged in USD for customers in the US and in Euro for all other countries.

5. Sales Tax

All prices are given in US Dollars ($). In the United States, any order shipped to an address within California State are required to pay sales tax. The sales tax of 7.25% will be added at checkout.

6. Verification And Shipping

When placing your order, please make sure that you use the complete billing address and contact information as it appears on your credit statement. In the event that your information does not match the information your credit card has on file, your order may be held pending verification. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and dispatched. Our acceptance of your order brings into effect a legally binding contract between us. In the event that your shipping information does not match the delivery service’s records, we may contact you directly to update this information. We have the right to cancel and refund your order if we do not receive a response after three attempts.

7. International Orders

We welcome and accept international orders and ship to most countries. International orders are subject to Duties, Customs, and Value Added Taxes. Please note that we have no control over any customs or import duties that could be levied on international shipments, both when the package reaches your destination and for which you will be liable.

8. Availability

All items are subject to availability. We will inform you as soon as possible in the event the goods you have ordered are no longer available.

9. Returns

Returns & exchanges are accepted within 30 days of order being delivered.

Return shipping fees are not covered unless the items are faulty or shipped incorrectly.

Items must be unopened, unused, and in condition as received. Clothing that has been washed or worn will not be accepted for return.

To Return Item(s)

E-mail info@coolulu.com, outlining the details of your return or exchange.

Once approved, use the original packaging (if possible) to return your item(s) to the following address.

Returns & Refunds (Ref: StudioFy7)

Coolulu 
12 Clifton Road
London 
W9 1SS
United Kingdom

10. Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. If your order needs verification of payment, it may delay the processing of your order. 

Please Note: International Shipping Fee Is Not Inclusive Of Any Customs Or Import Duties That Could Be Levied On International Shipments When The Package Reaches Your Destination.

11. Tracking Your Order

An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. If you are unable to track your order, please contact us here further assistance.

12. Change Or Cancel Your Order

Once our online shop has processed your order, you will be unable to make any changes.

13. Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

14. Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Studio FY7. The collective work includes works that are licensed to Studio FY7 Copyright Studio FY7, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Studio FY7 or purchasing Studio FY7 products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Studio FY7 or to purchase Studio FY7 products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Studio FY7. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

15. Trademarks

All trademarks, service marks and trade names of Studio FY7 used in the site are trademarks or registered trademarks of Studio FY7.

16. Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Studio FY7 disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Studio FY7 does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Studio FY7 does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

17. Limitation Of Liability

Studio FY7 shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Studio FY7 has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

18. Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Studio FY7 without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

19. Notice

Studio FY7 may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Studio FY7. See our  Privacy Policy here.

20. Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Studio FY7 products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Studio FY7 products) must be commenced within one (1) year after the claim or cause of action arises. Studio FY7 failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Studio FY7 may assign its rights and duties under this Agreement to any party at any time without notice to you.

21. Participation Disclaimer

Studio FY7 does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Studio FY7 is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Studio FY7 reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Studio FY7 in its sole discretion.

22. Indemnification

You agree to indemnify, defend, and hold harmless Studio FY7, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

23. THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Studio FY7 may link to sites operated by third parties. However, even if the third party is affiliated with Studio FY7, Studio FY7 has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Studio FY7. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Studio FY7 seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

24. Privacy Policy

Please review our Privacy Policy, which also governs your visit to studiofy7.com.  By visiting studiofy7.com, you are consenting to the uses set forth in this Privacy Policy.

25. How Does Studio FY7 Use Your Contact Information?

We use your contact information for the following purposes only: Process and deliver purchases, returns, backorders etc., and to communicate with customers and provide support.

26. How Does Studio FY7 Use Your Other Customer Information?

Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers; Enforce our Terms of Use; Comply with applicable legal requirements, industry standards and our policies.

27. Does Studio FY7 Share Customer Information?

Your privacy is always respected when you shop with Studio FY7 or use the Studio FY7 mobile application. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience. Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Studio FY7 to any third parties, including (I) a list of the categories of personal information about you that Studio FY7 has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (II) the names and addresses of such third parties, and (III) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a reasonable indication of the nature of the third parties’ business. To submit a request, email Studio FY7 with the subject heading “CALIFORNIA PRIVACY REQUEST” to info@studiofy7.com.

28. How Secure Is My Customer Information?

All transactions submitted to us are encrypted with an SSL software which encrypts information you input to protect it from interception by outside parties. Studio FY7 is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.

29. What Choices Do I Have?

As mentioned above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain Studio FY7 and Studio FY7 mobile application features. If you have any questions about how your information is being used, please simply send a request to info@studiofy7.com.

30. Conditions Of Use, Notices, And Revisions

If you choose to visit Studio FY7, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy at Studio FY7 please contact us at info@studiofy7.com with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for Studio FY7 are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised terms and conditions, Privacy Policy and Terms of Use.